(765) 423-1505

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Lafayette Instrument Logo


Lafayette Instrument Company is an equal opportunity employer who values a diverse workforce.

Lafayette Instrument Company was voted Lafayette’s Small Business of the month in September 2016. If you are interested in working for a small, well established, family-oriented company, please consider one of our available day shift positions. We are proud to offer competitive pay and benefits and to manufacture and distribute products that improve safety, security, and wellness worldwide.

We promote a drug-free and safe workplace through pre-employment screening. Ideal candidates are highly motivated and productive with strong communication and attention to detail skills. All candidates must have the ability and desire to thrive in a fast moving, team-based environment where there are always new opportunities to keep the work interesting.

E-Verify Participation: English | Spanish

Right to Work: English | Spanish


Customer Service Representative


Contact Name: Rebecca Murphy


Lafayette Instrument Company is celebrating 70 years of success this year. The company employs 47 people in the U.S. and has a subsidiary in England. There are three primary product lines which include Polygraph, (human) Evaluation, and Life Sciences/Neuroscience. The company offers interesting and meaningful work, and plenty of opportunities to learn and grow. Full-time employees enjoy paid time off, insurance (75% of medical premium covered by employer), education and training opportunities, and great people to work with!

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This position is responsible for interfacing with customers prior to and/or after a purchase is made. Must develop and maintain positive customer relationships and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Requires extensive use of Microsoft Office and other software to manage sales, service and support data.


Include the following plus other duties that may be assigned.

  • Lafayette Customer Service Reps directly affect the relationship between the company and a customer.
  • Reps process orders for products requested online or by mail, telephone, fax, or email.
  • Pre-Sale: Analyze customer inquiries to determine appropriate product literature, pricing schedules, and shipping schedules; recommend price changes based on company/customer relationship; recognize and act upon new business opportunities; facilitate export process for international orders.
  • Post-Sale: Resolve scheduling issues, shipping or invoicing problems; determining validity of warranty claims and scheduling repair resources; process returns; and recognizing new business opportunities.
  • Enter and edit orders received for pricing. Inform customer of unit prices, ship date, anticipated delays and any additional/related information. Print shipment documents and forward to the Customer Service lead for review. Record or file copy of orders received.
  • Follow-up on orders to ensure delivery by specified dates. May compute price, discount, sales representative’s commission, and shipping charges as required.
  • Prepare invoices and shipping documents such as export papers, commercial invoices. Check shipping orders to ensure they are accurate with regards to contact information and quantity shipped. Specify if special labeling is required for shipments and, in some instances, supply information to the shipping department.
  • Receive and document customer complaints. Consult with production, shipping, warehouse or common carrier personnel to expedite or trace missing or delayed shipment. Make sure quotes are processed through the quoting process in a timely manner. Maintain customer name and address database. Assist Sales team as needed.


  • Proficient in MS Office, CRM and ERP software
  • Previous experience in Service including shipping
  • Excellent oral and written communication skills
  • Ability to learn and retain information (especially products and procedures)
  • Excellent customer relationship skills
  • Organization and attention to detail
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals
  • Ability to write routine emails and procedures


High school diploma or general education degree (GED); or one to three months related experience and /or training; or equivalent combination of education and experience. 2-year college degree preferred.

Prior customer service experience with an international product distribution company preferred.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.


Lafayette Instrument Company
3700 Sagamore Pkwy N
Lafayette, IN 47904

Phone: (765) 423-1505
Fax: (765) 423-4111


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Lafayette Instrument Company
3700 Sagamore Pkwy N
Lafayette, IN 47904

Phone: (765) 423-1505
Fax: (765) 423-4111

Copyright © 2009 - 2017 Lafayette Instrument Company. All Rights Reserved.