Lafayette Instrument Company was voted Lafayette’s Small Business of the month in September 2016. If you are interested in working for a small, well established, family-oriented company, please consider one of our available day shift positions. We are proud to offer competitive pay and benefits and to manufacture and distribute products that improve safety, security, and wellness worldwide.
We promote a drug-free and safe workplace through pre-employment screening. Ideal candidates are highly motivated and productive with strong communication and attention to detail skills. All candidates must have the ability and desire to thrive in a fast moving, team-based environment where there are always new opportunities to keep the work interesting.
Contact Name: Rebecca Murphy
Lafayette Instrument Company is celebrating 70 years of success this year. The company employs 47 people in the U.S. and has a subsidiary in England. There are three primary product lines which include Polygraph, (human) Evaluation, and Life Sciences/Neuroscience. The company offers interesting and meaningful work, and plenty of opportunities to learn and grow. Full-time employees enjoy paid time off, insurance (75% of medical premium covered by employer), education and training opportunities, and great people to work with!
This position is responsible for interfacing with customers prior to and/or after a purchase is made. Must develop and maintain positive customer relationships and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Requires extensive use of Microsoft Office and other software to manage sales, service and support data.
Include the following plus other duties that may be assigned.
High school diploma or general education degree (GED); or one to three months related experience and /or training; or equivalent combination of education and experience. 2-year college degree preferred.
Prior customer service experience with an international product distribution company preferred.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.